Frequently Asked Questions

Everything you need to know about shopping with Aubin.

What is the standard shipping timeframe?

We offer standard shipping which typically takes 3-5 business days for domestic orders. Express shipping options are available at checkout for delivery within 1-2 business days.

How can I return or exchange an item?

We accept returns and exchanges within 30 days of delivery. Items must be in their original condition with all tags attached. Please use our online portal to generate a prepaid return label.

What payment methods do you accept?

Aubin accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal.

How do I ensure I'm ordering the correct size?

Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements to a similar garment you already own for the best fit.

Are your materials sustainably sourced?

At Aubin, we prioritize quality and ethics. We use organic cotton, recycled polyester, and responsibly sourced wool across our collections to minimize our environmental footprint.

Can I track my order once it has shipped?

Yes. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.